Course Curriculum

    1. Course Objectives and Defining Patient Experience

      FREE PREVIEW

    2. Resistance Questions

    3. The Link Between Patient Experience and Clinical Outcomes

    4. Design Thinking and the Pillars of PX Design

      FREE PREVIEW

    5. Quiz on the Course Introduction

    1. Introduction to the DISC Assessment

    2. DISC Profile Questions

    3. The Benefits of Improved Communication in Healthcare

    4. Communication Preferences of the Reds

    5. Red Question

    6. Communication Preferences of the Yellows

    7. Yellow Question

    8. Communication Preferences of the Greens

    9. Green Question

    10. Communication Preferences of the Blue

    11. Blue Question

    12. Opposites and Summary of DISC Communication Preferences

    13. The 4 Learning Styles

    14. Quiz on Session 1

    1. Motivational Interviewing

    2. Behavioral Science and Empathy Through Identifying Others' Emotions

    3. 2 Strategies to Improve Empathy

    4. Question on Empathetic Books/Movies

    5. 2 Strategies to Improve Empathy

    6. Active Listening, Respect, and Humility

    7. Personality Traits Question

    8. Diffusing Aggressive Patients

    9. Quiz on Session 2

    1. Introduction to Social Psychology and Behavioral Economics

    2. Biases Questions

    3. The Similar to Me Effect Bias

    4. Question on The Similar to Me Effect Bias

    5. Serial Position Errors Bias and Contrast Errors Bias

    6. Halo Errors Bias and Confirmation Bias

    7. Confirmation Bias Question

    8. The Ikea Effect Bias

    9. Actor-Observer Bias, Occam's Razor Bias, and Loss Aversion Bias

    10. Social Norms Vs Market Norms and Priming

    11. John Bargh Priming Video

    12. Priming Activity

    13. Priming Question

    14. Priming Examples/Summary

    15. Quiz on Session 3

    1. Introduction to Motivational Psychology

    2. Motivators Question

    3. Motivational Psychology Theories

    4. Motivational Theory Question

    5. Summary of Motivational Theories

    6. Habit Formation

    7. Motivational Psychology

    8. Authority Vs Arrogance Question

    9. Motivational Psychology Summary and Course Conclusion

    10. Quiz on Session 4

    11. Mastering Patient Experience Design Survey

    12. Schedule a One on One Session

A 4 hour masterclass on patient experience design

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  • 55 lessons

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